Where is my order shipped from?
All items are shipped from the US. Items are shipped from our location in Virginia, as well as from our warehouse locations within other areas of the United States.
How secure is my personal information?
Your personal information will definitely secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction.
For more information please have a look at part – Privacy Notice at the bottom of the website.
How quickly will my order ship out?
Our processing time is usually 2-3 business days from the time you place your order. Please allow 4-8business days within the US (USPS will take care the rest).
How can i contact customer service?
Email us at firstname.lastname@example.org. Customer Service will respond to your email as soon as possible. We look forward to hearing from you.
Are there any coupons or promo codes I can use?
Sign up for our email newsletter and keep an eye out on our homepage as we are always featuring awesome campaigns, some of which do have coupon codes.
You can also check our homepage for the latest deals!
How can I track my shipment?
Once we have shipped out your order you will receive a shipment confirmation email including a USPS tracking number. Click the tracking number to link to the order’s shipment status. However, USPS can take a few hours from the point of scanning in the package for it to update online. Then please wait for a bit to have your tracking number available.
How do I place my order?
Ordering online from Wineandbrain.com is easy! When viewing an item, simply select the attributes and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Cart, simply click the ‘CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes or Z Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
Do you restock items that are sold out?
Absolutely, we do restock most of our items. If you see any items that have not been yet restocked for a long time, simply alert us by emailing us at email@example.com.
Can I cancel/make changes to the order I just placed?
It is possible to make a change to your order within 24 hour of placing it and if the order has not been processed. We process orders in 1-2 days, so changes and cancellations can always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our official email on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.
I entered the incorrect shipping address by mistake. Can you help?
Please be sure to double check that you have entered the correct shipping address! We are not responsible for items shipped to an incorrect address provided by the purchaser.